Frequently Asked Questions

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Enrollment Questions

  1. How do I register for a course without a username or password?

    In order to take a course, you need to have a username and password. When you register for courses, you will create a username and password for yourself. If you would like to take a course, go to and select the courses that you are interested in.

    Note: your email address will be used as your username.

    Once you have registered, you will receive an email explaining how to log on and start your courses.

  2. Can I register and pay for an employee?

    A registration will remain in the name of the person who has registered for the course. If you are interested in registering an employee or group of employees, please contact us at .

  3. How do I register multiple students at one time?

    To register multiple students, please call our sales team at .

  4. Who do I call to set up a corporate account?

    To set up a corporate account, please call an enrollment specialist at .

  5. How can I pay for the course?

    You can pay for the course by check card or credit card. If you are a corporate client that is signing up multiple students, you can set up a corporate billing account and be invoiced for your purchase at the end of each month. No financial aid is available for our courses.

  6. Are there bulk discount prices?

    Yes, there are! To learn more about our bulk pricing discounts, please call an enrollment specialist .

  7. Do you accept any type of financial aid or offer any special rates for students or military personnel?

    No financial aid is available for our courses.

  8. What is your refund policy?

    Cancellation Policy: You have the right to cancel your registration up to three (3) days from the date of purchase. Requests for cancellation must be made by contacting by phone or email. The request must be made prior to midnight of the third calendar day from the date of purchase. will not grant a refund under any of the following circumstances: certificates issued, credits reported, course completed. Additionally, we are unable to grant a refund if you have attempted any portion of a test/exam or if you have completed more than 50% of the purchased course.

    A student wishing to receive a refund on a correspondence package will be refunded if the request is made within three days upon receipt of the package.

    If the course(s) includes physical materials, the student has the option to return the book(s) or keep them. The physical materials must be returned to the school at the student’s expense. Please include a note with the materials to contact to process the refund. Books must be returned in new condition or reimbursement will not be processed. Once the physical materials are received, the refund will be processed minus a $25.00 non-refundable fee. All shipping charges are non-refundable. Students choosing to keep the physical materials will be charged the price of the materials minus the $25.00 non-refundable fee.

    Transferring from Online or Correspondence to Home Study/Classroom or Refunds on E-books: In the event a school offers both online and correspondence/home study/classroom course(s), a fee of $35.00 will be assessed to the student for switching the delivery method, or receiving a refund on an e-book.

    Courses are accessible for up to one year, depending on industry. Refunds or re-entry into course will not be granted due to non-completion within alloted time period.

Course-Related Questions

  1. Do you offer any discount codes?

    Yes. You can find all active discount codes here.

  2. Are you OSHA authorized?

    Yes, OSHA Outreach courses are provided in partnership with, an OSHA-authorized online Outreach Provider.

  3. Are the 10 & 30 hour Outreach courses OSHA authorized?

    Yes, OSHA Outreach courses are provided in partnership with, an OSHA-authorized online Outreach Provider.

  4. What states are your training courses valid for?

    All states. Some states stipulate training that augments OSHA training standards and we provide those state-specific, OSHA-authorized courses.

  5. Will I get a printable certificate upon completion?

    Yes, a temporary printable certificate is immediately available upon completion of all courses provided by

  6. Will I get a DOL card in the mail?

    DOL cards are issued upon the completion the OSHA Outreach 10 or 30 hour courses. You will receive your plastic official DOL wallet card within 2 weeks of completing your course.

  7. Is the online course equivalent to on-site classroom courses?


  8. What does it mean if the training is OSHA-approved?

    OSHA does not approve or endorse products and therefore a course or provider cannot be OSHA approved. OSHA only authorizes training providers. OSHA Outreach courses are provided in partnership with, an OSHA-authorized online Outreach Provider.

  9. I've seen online OSHA training offered cheaper elsewhere. Why is more expensive?

    Students need to be wary of offers that seem too good to be true. The major providers have very similar pricing that reflects the significant costs associated with creating and supporting high quality programs.

  10. Why is online training better than on-site training?

    Two words: convenience and self-paced. Many workers are so busy or live in areas where classroom sessions are not practical. Online offers much greater convenience. The self-paced nature of online allows each student to spend more time on the topics they are not familiar with and move more quickly through those that they are. In a classroom, everyone marches through the same topics for the same amount of time.

  11. Must I complete my course in one sitting?

    No! You do not have to complete a session in one sitting. At the end of a section, you can log out and when you log back in, all of your information will be saved.

  12. Is there a time restriction on completing the course and the survey?

    Courses do not have a time restriction, except for the OSHA Outreach Training Courses. For the 10 Hour and 30 Hour OSHA Outreach Training Courses, the time to complete the course is six months.

    The completion of your survey is a required portion of your course. If you do not complete the survey within three months of your course completion, your card will not be processed. The survey link is located in your end of course instructions, please complete in a timely manner so we can process your card within the 2 week timeframe.

  13. I completed the modules in the Outreach training course, why can’t I access the final exam?

    The rate of time it takes for a student to complete the modules will vary by student. OSHA’s Outreach Training Program—Online Training Guidelines mandates that all students spend 10 or 30 hours in the respective courses. Any student that has spent less than the required 10 or 30 hours in the course must return to the course to review content that is key to them or visit other available course modules to meet OSHA’s timing requirement.

  14. How do I go back and reprint my certificate of course completion?

    Go to the Student Login page and log in using your username and password. Click on the certificate icon next to the course title you would like to reprint.

  15. I have taken the 10/30 Hour OSHA Outreach Training Course. When will I receive my DOL wallet card?

    Upon completion of the course, you will receive a temporary certificate of completion from In 2 weeks, your DOL Course Completion Wallet Card will arrive in the mail.

    Please allow sufficient time for your card to reach you through the mail. THE END OF COURSE SURVEY MUST BE SUBMITTED WITHIN 3 MONTHS OF COURSE COMPLETION OR A WALLET CARD WILL NOT BE ISSUED.

  16. I lost my DOL Course Completion Wallet Card, how do I get another one?

    Please contact our customer support team at 1-844-616-4688 to receive a replacement card.

  17. What do I receive when I complete a HAZWOPER course(s)?

    You will receive a printable certificate upon successful completion of the HAZWOPER course(s).

  18. How do I know where I am in the course?

    When you are logged in to the course, click on the “My Training” button in the bottom left-hand section of the course player. Click on “Outline” to see where you are in the course and to skip around to different sections.

  19. Once I complete my course how do I get a certificate?

    This will vary depending on the course you take and the State that we report the credit hours too. Please make sure to read the end of course instructions when you complete your course.

Technical Questions

  1. I forgot my username and password. What do I do?

    If you have forgotten your password, go to and click on the Student Login link. Then click the “Forgot password?” link below the student login. Then enter your email address. You should receive an email to your email address stating your password.

    If you have forgotten your username and password, please contact student support at 1-844-616-4688.

  2. What are the system requirements for your online courses?

    To ensure the most enjoyable user experience, we recommend using a computer and internet connection with the following attributes:

    • IBM PC Compatible Computer (we recommend at least 1 GB RAM, and a processor equivalent to, or newer than, an Intel Pentium 4 2.4 GHz processor)
    • Microsoft Windows XP, Windows Vista, or Windows 7 operating system
    • Internet connection (we recommend any type of broadband connection)
    • Sound Card with speakers or headphones
    • Monitor connected to a video card with driver equivalent to, or newer than, SVGA (1024×768)
    • Microsoft Internet Explorer version 7.0 or greater (free download below)
    • Microsoft Windows Media Player (free download below)
    • Adobe Reader (free download below)
    • Adobe Flash Player (free download below)

    If you would like a free upgrade to the recommended software mentioned above, you can easily download the latest versions by clicking on the links below.

  3. I am having trouble logging into my course. What should I do?

    Some of these difficulties are caused by the settings on your computers. The easiest way to solve them is to clear your “cookies”. Follow these steps: Go to the ‘Tools’ button on your internet window and drop down to ‘Internet Options’.

    Then go to the middle of the Internet options box and click on ‘Delete Cookies’.

    It will take a minute for the cookies to delete. Once the operation is complete, close the box and log back into the course. If this does not work please contact customer support at 1-844-616-4688.

  4. I answered a security question incorrectly and now I am locked out of my course. How do I unlock it?

    Please contact customer support at 1-844-616-4688 so that we can assist you with this issue.

  5. I am using a dial-up connection and my course is running slow or not playing at times. What can I do?

    Unfortunately, we cannot control the speed or reliability of dial-up connections. Dial-up performance will depend on many factors. For more information, please contact your internet service provider. For improved service please sign up for a high speed service.

  6. My certificate won’t print. What should I do?

    First make sure you have the latest version of Adobe Reader. You can download a free copy at

    Once you download it follow the installation instructions.

    You should now be able to open and print certificates using Adobe Reader.